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Home » customer service

Articles Tagged with ''customer service''

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Web Exclusives

Making the First Impression Count

Start the customer relationship out right
Brigham Dickinson
Brigham Dickinson
May 16, 2019
No Comments

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.


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Jeff Jones Violand Vault

Video: Violand Vault | Using the Rulebook to Build Trust

May 13, 2019
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Managing a small business is a risky proposition. A gamble, in some aspects.


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Violand Vault

Video: Violand Vault | Effective Decision Making

April 24, 2019
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Should you physically beat up your customers? Of course not. If your employees are beating up customers in order to enforce company policy, clearly they haven't been taught the skills of effective decision making. 


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best practices no

Best Practices: Why They Aren't Good Enough

If you feel that something is wrong, it potentially is very wrong.
October 29, 2018
No Comments
Best practice does not mean we are good or better; it actually means we are no worse than others in our market.
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coachs corner philosophy 2

Coach's Corner: Continuing the Customer Service Conversation | Team Building Pt. 11

January 9, 2018
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People come to your business for a solution - which many other people offer - so why should they choose you over the competition?
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coachs corner philosophy

Coach's Corner: Your Customer Service Philosophy | Team Building Pt. 10

December 19, 2017
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Art and Dan dig deeper to talk about the actual heart and essence of your customer service philosophy.
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ccorner episode 9

Coach's Corner: Your Customer Service Policy | Team Building Pt. 9

Customer service should be more than a department, it should be company-wide.
November 21, 2017
No Comments
There are a lot of companies out there becoming giants in their industries through offering impeccable customer service. Now, it's your turn!
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Industry News

Aramsco & Interlink Supply Fall Customer Appreciation Days

August 3, 2017
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Aramsco and Interlink Supply are pleased to announce our Fall Customer Appreciation Days and Stock Up days


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marketing min avatar

Marketing Minute: Finding Your Business Avatar (AKA Your Ideal Client)

March 1, 2017
No Comments
Figure out your ideal client, and go after them. Tim and O.P. tell you how to stop taking every fire job you're offered, and start doing the work you want to do.
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house fire

Understanding the Restoration Client: Emotions, Expectations, & Keeping the Job Sold

Martin Woods
October 20, 2016
No Comments
Managed properly, you can be a hero but if you forget for even a minute that you are dealing with emotionally frayed people, watch out. All the anger they feel due to their loss will be focused on you like a laser beam.
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Trade Talks - From the Group Up: From Start Up to Successful Business Coaches

Trade Talks - From the Group Up: From Start Up to Successful Business Coaches

Ask The Expert: Brand, Culture and the Next Generation of Professionals

Ask The Expert: Brand, Culture and the Next Generation of Professionals

Ask The Expert - Employee Retention: How to Keep Your Best People

Ask The Expert - Employee Retention: How to Keep Your Best People

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The Cleaning, Restoration, Inspection, and Safety Glossary

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