In a time when production schedules are full, lead times are long, and resources thin, what exactly are contractors to do to appease their customers? The answer can be found in improving project communication. While this might seem to be a daunting task for some, a simple tool that can be used to guide the efforts is a project communication plan.
Every function, position and individual within the company plays an important role contributing to the results of the company. People who perform consistently excellent typically have a well-developed sense of organizational awareness.
Ultimately, all participants in the restoration response chain should be aligned in getting the property owner back up and running again in the fastest and most fair way, assisted by the trust and peace of mind that well-constructed automation provides.
The integration of an in-house call center is PuroClean’s latest service-minded innovation, designed to elevate the support it provides franchise owners and customers across the country.
In my role as a chief customer officer, I meet with a lot of contractors looking for ways to improve their business and I’m struck by how often certain phrases come up.
As the chief customer officer of a restoration technology company, I spend a lot of time talking about tech: how it increases efficiencies, streamlines processes, and ultimately gives restoration companies the power to improve their profits.
