Martin owns WETCO, a property damage restoraiton and reconstruction company in Connecticut that specializes in water removal and drying, as well as other property damage elements. Previously, Martin spent 15 years as the Director of the National Institute of Restoration, harnessing his restoration sales and marketing skills. He was also one of the founders of Woods Restoration Service in 1990. The full-service restoration company grew to include 12 offices in the eastern U.S. until it was sold in 2006.
Managed properly, you can be a hero but if you forget for even a minute that you are dealing with emotionally frayed people, watch out. All the anger they feel due to their loss will be focused on you like a laser beam.
