We are not counselors, but it is difficult sometimes when we are faced with a loss where a customer is clearly turning to us for that very thing. Setting expectations and remaining professional, yet kind, is the right course.
I laugh a little to myself when I look back at some of R&R’s final articles of 2019. Several revolved around industry trends and predictions for the year to come. No one could have predicted what actually lay ahead for all of us.
For the last five years, we have dedicated an issue of R&R to celebrating Women in Restoration. This year, we are thrilled to celebrate BELFOR’s technical trainer, Cara Driscoll. You can read more about her journey in the restoration industry here.
911 Restoration CEO's newly released autobiography encourages entrepreneurs to find patience, diligence, and passion to discover how much they're capable of.
As I sat down to write this month’s column, I tried to think back on what the world was like just two months ago, when I wrote my editor’s note for the March issue. That column was on hockey, and embracing change. My guess is the last two months aren’t exactly the kind of change any of us had in mind.
Where do I even start this month?! I am writing this on Monday, March 23, several weeks before the issue will hit your mailbox or inbox. By the time you read this, it is likely the world will have seemed to change all over again amid dealing with the coronavirus/COVID-19 outbreak.
My 5-year-old has been on skates pretty much from the moment he was born. The moment my husband could get him in skates, he did. In the beginning, of course, Levi couldn’t even stand – and often refused to even try.
While it’s common for property owners to want to rush the repairs so they can get their house back to its pre-damaged state ASAP, it’s the responsibility of the water damage restoration team to ensure that the entire process is carried out correctly and safely.
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