In a time when production schedules are full, lead times are long, and resources thin, what exactly are contractors to do to appease their customers? The answer can be found in improving project communication. While this might seem to be a daunting task for some, a simple tool that can be used to guide the efforts is a project communication plan. 

Insights on infectious disease and cross-contamination control for restoration and remediation contractors – from how to gain more business in this space, to tips on disinfection and decontamination services, to mitigating exposure risks.

R&R is officially accepting nominations for the 2022 Women in Restoration Award through January 10. We are also excited to introduce an all-new award to the restoration industry, honoring restoration technicians! 

During the 2021 Violand Management Associates Business Planning Retreat in Canton, Ohio, Chuck Violand sat down with R&R to share his observations of attendees over the years. He talks about the importance of small business owners looking beyond the granular, short-term aspects of their companies to drive growth.

Tour the 95,000-square-foot Blue Kangaroo Packoutz flagship facility. See the inner workings of the warehouse, including 750 storage vaults, a state-of-the-art training room, art restoration, contents cleaning, furniture upholstery and refinishing, and more.

As contractors move from pen and paper to digital documentation they’re left wondering what happens to the data they share. Kelly Ruane Melchiondo, a construction attorney with expertise in data privacy and security, answers commonly asked questions.

Every restoration company encounters a certain percentage of projects that turn out to be undesirable, unprofitable, or uncollectible. Sean Scott likes to call these jobs the rotten eggs of restoration. Here he shares key things to consider when job leads are called in.

This special-edition episode features a prestigious panel of Ladder Award finalists from 2021 and 2020. They share innovative ways they are helping advance the property restoration industry, as well as their vision for its future. 

After years of putting out fires and pointing the finger at employees, Eric Sprague and Larry Wilberton learned to point the finger at themselves. Here, Sprague shares how he and Wilberton transformed their restoration company into one with high engagement, performance and profit.