“Maybe you have difficulty getting your restoration technicians to wear safety boots, even with the vast selection of types and brands. So how do you, as a restoration company owner or project manager, change this mindset? Let me provide seven basic ways to do this,” writes Barry Rice, CSP.

The California Debt Collection Licensing Act (“DCLA” SB 908) takes effect on January 1, 2022. Here, Ed Cross, 'The Restoration Lawyer,' explains what this means for restoration contractors.

We asked restoration industry professionals to answer one question as we embark on a new year: What is your top goal for 2022?

In a repeat of our hot-topic video, "The #1 Mistake Owners Make in Selling a Business," industry expert Gokul Padmanabhan lays out the primary mistake costing owners as they plan their exit strategy.

“As an industry, we must perform at a higher level than ever before with less qualified people than we’ve ever had. That is the restoration industry’s staffing challenge,” Jeremy Reets writes. “Companies that bring on new staff and quickly get them to a high level of competency will be the ones to dominate their market. So, how do you increase the competency of your staff quickly and dominate your market? Hands-on training is part of the solution!”

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”

Ours is an industry where entrepreneurs cling to traditional ways of doing business. It’s an in-person service, after all. We work with our hands, we serve clients face-to-face. Who cares how tech savvy we are? Everyone cares, and if you don’t see that reflected in your customers’ priorities now, you will soon.

In this episode of Ask Annissa, Annissa Coy addresses the following question: “I’m responding to fires from a scanner and I’m not signing any of the jobs. What do you think I am doing wrong?”

In this Ask the Expert episode, Leighton Healey, CEO of KnowHow, details the 2022 Restoration Workforce Survey, open through early 2022. Its aim is to answer how the industry can attract and retain qualified workers.