Trade Talks: Unlocking The Experience
From Navy to Floor Care: Navigating Success
In this episode of TradeTalks: Unlocking The Experience, host and industry expert highlights the insights of Bill Luallen, the Technical Director of XL North, a division of Textile Rubber and Chemical Company. With over 25 years of dedication to the floor care industry, Bill brings a wealth of knowledge to the conversation.
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About Bill:
- Industry Leader: Bill is not just a veteran; he serves as the IICRC Technical Advisory Committee Chair for the Commercial Carpet Maintenance Technician (CCMT) Committee.
- Standard Contributor: He actively participates in CRI 204/205 Carpet Maintenance and Cleaning Standards.
- Fun Fact: He is a mountain bike enthusiast
Bill dives into the crucial topic of adapting to evolving customer expectations and how contractors and suppliers can stay ahead in a dynamic market. He shares valuable insights into best practices for collaboration and continuous learning, emphasizing the importance of professional standards.
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