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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Articles

ARTICLES

Editor's Note - Getting Hurricane-Ready: How Restoration Professionals Can Prepare Before the Storm

Getting Hurricane-Ready: How Restoration Professionals Can Prepare Before the Storm

Why planning, staffing, safety, and systems are critical before hurricane season begins
Kayla McGowan
Kayla McGowan
May 1, 2026
No Comments

Industry professionals and experts share how restorers can prepare for the upcoming hurricane season with proper planning, staffing, and operational readiness.



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Women in Restoration: Leadership, Training, and Industry Impact
Ask the Expert

Women in Restoration: Leadership, Training, and Industry Impact

How structure, confidence, and real-world training are shaping the next generation
Kayla McGowan
Kayla McGowan
April 30, 2026
No Comments

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.




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Darren Hudema, the 2026 RIA Volunteer of the Year

Darren Hudema: RIA Volunteer of the Year and a Life of Service in Restoration

The RIA Volunteer of the Year Darren Hudema reflects on his career, mentorship, and undeniable impact on the restoration industry
Darren Hudema
Kayla McGowan
Kayla McGowan
April 28, 2026
No Comments

Darren Hudema reflects on his 50-year career in the restoration industry, mentorship, and leadership as the RIA Volunteer of the Year.


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Technical Tip Tuesday: 5 Overlooked Items That Impact Restoration Estimates and Profitability
Technical Tip Tuesday Presented by DocuSketch

5 Overlooked Items That Impact Restoration Estimates and Profitability

How small improvements in your documentation help improve your accuracy and reduce loss of revenue
Kayla McGowan
Kayla McGowan
April 28, 2026
No Comments

Here are 5 commonly overlooked items in the restoration industry and how better documentation improves your estimates, risk management, and profitability. 




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Ask the Expert - Women in Restoration: Leadership and Building a Family Business
Ask the Expert

Women in Restoration: Leadership and Building a Family Business

Communication, systems, and resilience are what help drive success in the restoration industry
Kayla McGowan
Kayla McGowan
April 22, 2026
No Comments

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.




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Technical Tip Tuesday: 5 Steps to Improve Documentation in the Restoration Industry
Technical Tip Tuesday Presented by DocuSketch

5 Steps to Improve Documentation in the Restoration Industry

An easy, repeatable process that helps you build consistency, trust and defensible estimates
Kayla McGowan
Kayla McGowan
April 21, 2026
No Comments

Here are 5 steps that restorers can use to improve their documentation, build trust with their customers, and create consistent, defensible estimates. 




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Ask the Expert: How the Restoration Golf League Builds Connections and Networking in the Restoration Industry
Ask the Expert

How the Restoration Golf League Builds Connections and Networking in the Restoration Industry

The RGL brings a unique approach to collaboration, leadership and relationships in the restoration industry
Kayla McGowan
Kayla McGowan
April 20, 2026
No Comments

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.




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Ask the Expert: Rethinking Operator Led Growth in the Restoration Industry
Ask the Expert

Rethinking Operator Led Growth in the Restoration Industry

Jeff Todd shares why local expansion and density allow restorers to drive strong performance
Kayla McGowan
Kayla McGowan
April 17, 2026
No Comments

On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.




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Ask the Expert - Women in Restoration: Marketing, Communication, and Building Trust
Ask the Expert

Women in Restoration: Marketing, Communication, and Building Trust

Here’s how strategic marketing and communication humanize the restoration industry
Kayla McGowan
Kayla McGowan
April 15, 2026
No Comments

EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs. 




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Technical Tip Tuesday: How to Improve Restoration Estimates with a Better Initial Walkthrough
Technical Tip Tuesday Presented by DocuSketch

How to Improve Restoration Estimates with a Better Initial Walkthrough

Why site observations, documentation, and pricing details are crucial from the start
Kayla McGowan
Kayla McGowan
April 14, 2026
No Comments

Here’s how a better initial walkthrough helps improve restoration estimates through stronger site observations, documentation, and pricing accuracy. 




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View All Articles by Kayla McGowan
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Register for Webinar - Connecting the Field, Office and Carriers: How to Streamline Claims with Better Data and Communication

Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

This webinar is part of the Preparing to Respond: Hurricanes series.  

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

May 28, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

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Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

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Hurricane Month - How Restoration Professionals Can Prepare Before the Storm

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