From Navy to Floor Care: Navigating Success

March 13, 2025

In this episode of TradeTalks: Unlocking The Experience, host and industry expert highlights the insights of Bill Luallen, the Technical Director of XL North, a division of Textile Rubber and Chemical Company. With over 25 years of dedication to the floor care industry, Bill brings a wealth of knowledge to the conversation.

Listen on the go!

About Bill:

Industry Leader: Bill is not just a veteran; he serves as the IICRC Technical Advisory Committee Chair for the Commercial Carpet Maintenance Technician (CCMT) Committee.
Standard Contributor: He actively participates in CRI 204/205 Carpet Maintenance and Cleaning Standards.
Fun Fact: He is a mountain bike enthusiast

Bill dives into the crucial topic of adapting to evolving customer expectations and how contractors and suppliers can stay ahead in a dynamic market. He shares valuable insights into best practices for collaboration and continuous learning, emphasizing the importance of professional standards.

Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.