R&R Editor Valerie King announces a new Q&A series sharing the stories of the industry’s most driven, engaged and innovative technicians. We are eager to consistently shed light on their ideas, pain points, motivators, paths to restoration and more. In doing so, we hope to help shrink the gap between C-suite and frontline. We hope to help give these unsung heroes a real seat at the proverbial table and a stronger voice in the future of the industry. 

Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.

On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Solutions, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process.

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On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives.

Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy. 

In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.

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In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.

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