New this week for our weekly How-To’s powered by KnowHow, we learn how to resolve a client complaint.

Annissa guides restorers on packing/ handling client’s belongings after water damage. And how to think about the process from both the client and restorer perspective. 

Jessica gives us tips on understanding the emotional process when dealing with disaster restoration clients. 

Stellar Service Brands Strengthen Customer Focus.

Carlos gives a high-level overview of steps that can lead to fostering a reliable business practice.

Tips and tricks on Marketing in the Restoration Industry.

This edition of Ask Annissa deals with the heightened emotions people experience during the holidays and the challenges that creates when disaster strikes.

Culinary disasters create more work for restoration firms.

Extra stress this time of year calls for a lot of care, compassion and grace.

Why focusing on a few specific services can be better for your business than having a laundry list of services offered.