For this R&R Roundtable, we asked four odor removal professionals — Tony Macaluso, Jeff May, Sean Scott and Andrea Stenberg — the same five questions on topics including common missteps or misconceptions, top tools, memorable projects and future predictions.

We all have had at least one tricky customer with severe reactions to unfamiliar smells, or allergies to cleaning solutions. The methods listed here are not your average restoration practices, but they can make chemical- and odor-sensitive customers very happy while also providing effective odor-removing remedies.

We all have had at least one tricky customer with severe reactions to unfamiliar smells, or allergies to cleaning solutions. The methods listed here are not your average restoration practices, but they can make chemical- and odor-sensitive customers very happy while also providing effective odor-removing remedies.