Greg Neil is the owner and founder of Gregory Neil Associates, which offers coaching and consulting services for the restoration industry. He has been a speaker at many industry conferences in the last decade and has written extensively on accountability.
As a business consultant, I have noticed over the years there is a lot of misunderstanding around real accountability. Most people think about it one way then have to deal with the consequences of that thinking, and never connect the dots on the fact that their interpretation of accountability is creating the problems they don’t want in the first place.