Greg Neil is the owner and founder of Gregory Neil Associates, which offers coaching and consulting services for the restoration industry. He has been a speaker at many industry conferences in the last decade and has written extensively on accountability.
The difference in outcomes from true leadership compared to micromanagement can be the difference between success and failure; it can be the difference between your teams winning, building leadership around you, and the business growing, or the business profits flat lining, sour morale, and turnover.
The problem we have in our industry is that even though we have plenty of owners leading the way, demonstrating this highly functional and profitable behavior every single day, too much of the daily operations happen in a way that’s commitment-phobic.
If you want rock star employees, pay attention to their skills, experience, and their mood, energy level, ability to be coachable, capacity for learning, and willingness to give and keep their word on challenging outcomes and results.
If you keep doing it the same old way, you are going to get what you already have, not something new. It is a new day, with new technologies and new generations, requiring new solutions, new thought, and new practices.
Part 1 of 3 in a new R&R series on the growing Millennial workforce within the restoration industry and how to harness their talents and passion, instill accountability, and embrace a strong generation that wants more than a 9 to 5 job.