The "yes sir" mentality doesn't always have to apply.

Think back through 2015. Can you think of any changes in the restoration and remediation industry? 

About 40 percent of the households in the U.S. have some kind of pet – typically a cat or dog. If you aren’t prepared, they can make getting work done in that home quite difficult. 

Media blasting is a popular technique very effectively used to blast away stains from soot, mold, and Mother Nature.

Leaders listen up – accountability starts with you. You cannot expect your employees to follow through, get things done, show up on time, act a certain way, etc., if you don’t first pave the way by example. 

When I first heard about Baxter Construction in Yakima, Wash., I knew there had to be a story there to tell. The successful restoration company is run by Brice Baxter, but if his sons have anything to say about it, he’ll be passing on the reins sooner than later.

Last month, my husband ordered something from a company that sells through Amazon.com. Not only did the company offer free shipping on the minimal $6 purchase, our item arrived in a few short days.

On Aug. 9, 2014, Ferguson, Missouri found its place on the map – not by choice.