Articles by Annissa Coy

Ask Annissa: Newsletter 101 - When & How to Send to Clients

Mailing your Client Newsletter monthly is super critical to its effectiveness.

April 14, 2016

In this edition of Ask Annissa, she talks about how to send it {hint: not email!}, how often to send it, and other things you need to know to hit a home run.

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

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Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

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In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

6 Steps to Get Fire-Damaged Windows Squeaky Clean

Annissa Coy

March 9, 2016

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Cleaning windows affected by fire damage can be very time consuming. If you are lucky enough to get a job where the windows actually lift out or fold in for cleaning, then you’ve got it easier than most of us.

Ask Annissa: Is Skunk Odor Removal Covered by Insurance?

Odor removal tips & a few laughs

Annissa Coy

March 3, 2016

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Annissa shares some tips on getting rid of skunk odor, and shares a funny story about a job she once handled involving this critter.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

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You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

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Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: Working with My Family... Am I CRAZY?? (with video)

Annissa Coy

January 28, 2016

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Working with family can pose challenges, but also be very rewarding.

Contents Restoration: What You Need to Know

Introducing R&R’s 2025 Women in Restoration Winner, Leslie Anderson!

INTRConnect Recap with Garret Gray

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Events

April 28, 2025

RIA 2025 International Restoration Convention & Industry Expo

The RIA International Restoration Convention and Industry Expo is the leading event for restoration and reconstruction professionals, offering unparalleled opportunities for networking and education including exploring the latest industry trends.

May 8, 2025

Top Legal Tools Every Restoration Contractor Should Understand

Explore the most effective legal tools available to restoration contractors. Discover how these resources can enhance credibility with customers, provide strategic options for addressing delayed invoices, and help determine the right time to seek legal counsel.

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