Steve Toburen, CR owned an emergency services and restoration business for over 20 years. He now serves as Director of Training for Jon-Don’s Strategies for Success program and created their Value Added Service for Technicians seminar for front line restoration employees. This full-day course is offered at Jon-Don locations or they will send their instructor to your facility. Jon-Don is also the exclusive distributor for Steve’s four-hour “Healing the Loss” audio customer service training program for the restoration industry, now on CD! For more information call (800) 556-6366 or go to www.jondon.com. Steve welcomes your comments and/or questions at stoburen@homefrontsuccess.com