If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.
If you want to rise above the competition, become a leader in your industry, and inspire long-term customer commitment, you need to define what your business actually does for your clients.
Understanding how to work successfully with people is a skill that every leader has to intentionally develop on a continual basis. In a tight labor market, recruiting, developing and retaining good people is essential to success.
How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?
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