Ask the Expert

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Join Garret Gray, President of Cotality’s Insurance Solutions, as he recaps the highlights of INTRConnect 2025, discusses innovative solutions in the property insurance industry and unveils details for INTRConnect 2026.

Explore the world of contents restoration with industry experts David Gavilanes, Annissa Coy and Stefan Figley. Learn how they overcome challenging projects, leverage cutting-edge technologies, and prioritize belongings for restoration.

In this episode of "Ask the Expert," we speak with Phill McGurk, owner and director of CARSI, about utilizing AI tools like ChatGPT and Copilot to enhance your business processes, documentation and SOPs. Learn how AI can serve as a valuable tool for businesses without becoming a crutch.

In this episode of "Ask the Expert," we chat with Adam Lyszczarz, a Marine Corps veteran and Program Manager for Document Restoration Services at Prism Specialties, about restoring flood-damaged artifacts at the Smithtown Library. Discover the innovative techniques used and lessons learned from this significant restoration project.

Join industry experts Paul Silliman and Cory Burt in this exciting episode of Ask The Expert as they reveal how remote monitoring can streamline operations, boost efficiency and save time and money. Discover practical strategies to overcome challenges, reduce manual processes and stay ahead with innovative technology.

We dive into the world of recruiting with Jenny Andrawis, Chief Revenue Officer of Implement4. Learn about the latest trends, effective recruiting methods, and how Jenny’s unique approach has shaped her success. This is a must-listen for anyone looking to enhance their recruiting game in the restoration industry.

Join industry expert Rich Oakes, President of GigSmart, in this episode of Ask the Expert. Find out how on-demand labor solutions can help restoration businesses stay agile and cost-efficient. Learn about flexible labor models, the role of technology in staffing, and real-world examples of success. Uncover strategies for managing temporary workers and maintaining quality standards in the ever-evolving restoration industry.

Join us for this episode of Ask the Expert, featuring Barry Rice, a seasoned professional with over 20 years of experience in environmental, health and safety (EHS). Barry discusses the dangers of saltwater-related fires during hurricane season, particularly their impact on electric vehicles and homes.

In this episode of Ask The Expert, join Travis Parker Martin, Co-Founder and VP of Product and Marketing at Know How, as he dives into the transformative role of artificial intelligence (AI) in the restoration industry. Learn how AI is enhancing operational efficiency, customer support and knowledge sharing, and learn about the predicted future applications that will set AI-empowered companies apart by the end of the year. 

Join us in this episode of Ask the Expert as we sit down with Claudia Lezell, a seasoned professional in the flooring industry with over four decades of experience. Claudia shares her insights on the vital interconnection between inspection, cleaning and restoration, and the importance of collaboration and continuous learning.