If you want to make a nice living as a restoration contractor, then you need to make sure your customers are comfortable while you’re drying their home.
With the beginning of each new year comes a new set of business objectives. These likely include increasing revenue and “improving our visibility in the market,” or, “more effectively communicating the meaning and value of our brand” to certain market segments or potential customers. What we’re describing with all of these statements is, in a word, marketing.
I am a big fan of the restoration networks. My company designs, builds and sells business insurance policies to restoration contractors. We have been at it on a full time basis for over a dozen years now. Most of the ARMR customer base of restoration contractors participates in one or more restoration networks.
When I was in my late thirties, I experienced a last day of work unlike most. Before the first 15 minutes of the morning were gone, I was punched in the mouth, my shirt was torn and the CEO had his hands around my neck.
Another successful show is in the books! This year, the 2016 International Restoration Convention & Industry Expo also celebrated RIA’s 70 years of leadership in the restoration industry. From an evening welcome reception in a beautiful outdoor garden space to the 70th anniversary gala, it was truly an event to remember.
In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.