Managing Your Restoration Business

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On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Solutions, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process. 

Restoration professionals face unpredictable risks that traditional insurance may not cover. Find out how 831(b) plans can fill these gaps, offering structured risk management and financial stability. Check out these key questions you should ask potential administrators to ensure compliance and long-term success.

In a crowded restoration industry, standing out requires more than claiming to be the best. Learn how you can build genuine connections with your target audience by defining your tribe and understanding their unique needs. Key strategies create trust and loyalty through shared values and authentic communication. 

On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives.

In today’s fast-paced business environment, adopting new technology can be a game-changer. However, it’s crucial for business owners to make informed decisions to avoid common pitfalls. Discover the three most important factors to consider when integrating technology into your operations. 

360 technology is revolutionizing the way restoration professionals document job sites. In this exclusive interview, Robb Harrell, Vice President of Product Development for DocuSketch, explains how immersive 360 documentation boosts efficiency, enhances accuracy and improves communication between contractors, homeowners and adjusters.

AI-powered support is transforming the restoration industry by providing franchise owners and technicians with immediate, accurate guidance to tackle complex challenges with speed and confidence. Find out how you can leverage AI-powered support for your business. 

Running a half marathon in the dead of winter teaches you about more than just endurance, it highlights key lessons in preparation, mindset and resilience that extend far beyond the race itself. Whether you're chasing goals in business, fitness or personal development, the principles of training and perseverance hold true.

Women are stepping into leadership roles across restoration. From technicians to company owners, they’re driving innovation and strengthening disaster recovery efforts. Despite historically making up only 11% of the workforce, new initiatives and recognition programs are paving the way for a more inclusive industry. 

In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.