After years of putting out fires and pointing the finger at employees, Eric Sprague and Larry Wilberton learned to point the finger at themselves. Here, Sprague shares how he and Wilberton transformed their restoration company into one with high engagement, performance and profit.

Apply the same investigative mindset we teach our teams to use in water-damaged homes when you are dealing with interpersonal and organizational challenges.

Jim Kowalski is owner and vice president of Kowalski Construction Inc. He is also president of the Restoration Affiliates board. Here, he shares secrets to success and lessons learned in growing his third-generation, family-run property restoration company. He also explains what Restoration Affiliates is. 

Rolling it uphill requires that before we blame the team for being careless or sloppy, we as leaders look in the mirror and ask ourselves if we truly set our teams up for success.

A solid team can accomplish more together than they would individually. This is why so many success stories come from companies who find business partners to help them reach their goals and provide the best training.

With just a few simple tweaks, you can get your training on track and ensure your restoration business is ready for whatever storms come. Leighton Healey shares three ways you can improve staff training and see instant improvement in morale and efficiency.

Dustin Resendiz shares his experience training restoration technicians in both English and Spanish, highlighting the importance of hands-on training and the high demand for IICRC instructors – especially those who can offer training outside of the English language.

Jennifer Todd, president of remediation company LMS General Contractors, discusses her experience as a Black, woman contractor-owner in a white-, male-dominated field, as well as the importance of treating the labor shortage and diversity as a joint issue.