This edition of Ask Annissa takes a tour of the mobile restoration unit for Steamatic, an Australian restoration firm.

This edition of Ask Annissa explains that with proper training and the right systems in place, content restoration can happen at a much faster pace.

This edition of Ask Annissa offers ways for those new to the business to avoid damaging a client’s possessions while doing a packout. 

A fire at his own home left this contractors rethinking how he deals with homeowners.

Creating a JHA accounts for the variety of hazards at each job site.

The ability to deliver and receive feedback in a constructive manner is an essential tool to help any business, and individual, prosper.

On its surface, restoration doesn’t seem synonymous with “soft.” It’s a hard industry that operates in physically and emotionally tough working environments. Restoring a property to pre-loss condition requires a particular set of hard (job-specific) skills and tools. But there is a soft side that, I’d like to argue, carries more weight.

Apply the same investigative mindset we teach our teams to use in water-damaged homes when you are dealing with interpersonal and organizational challenges.

With just a few simple tweaks, you can get your training on track and ensure your restoration business is ready for whatever storms come. Leighton Healey shares three ways you can improve staff training and see instant improvement in morale and efficiency.