Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.

It’s not unusual for managers to get the order of things wrong when dealing with employee performance issues. In their haste to create a sense of urgency, many will go directly to a verbal or written warning when expectations are not being met.

How doyou motivate your employees to reach the company's goals? Find out in this episode of Marketing Minute with Tim and O.P.!

How is being high on the scale of emotionality going to benefit my business as a restoration professional?

One gloomy morning in 2010, major water damage inundated an upscale Los Angeles residence owned by an unscrupulous and wealthy entrepreneur. He contacted a prominent restoration contractor and signed a generic Work Authorization which did not specify the scope of work or the price.