Part 1 of 3 in a new R&R series on the growing Millennial workforce within the restoration industry and how to harness their talents and passion, instill accountability, and embrace a strong generation that wants more than a 9 to 5 job.

We’re almost a quarter of the way through 2017. Some of you have experienced weather events that have boosted revenue and contributed to a strong start for the year.

As a business consultant, I have noticed over the years there is a lot of misunderstanding around real accountability. Most people think about it one way then have to deal with the consequences of that thinking, and never connect the dots on the fact that their interpretation of accountability is creating the problems they don’t want in the first place.

Sales, ownership, administration and production: four necessary categories in every restoration company. The smaller the company, the more likely it is that these four categories are being managed by the owner.

Leaders listen up – accountability starts with you. You cannot expect your employees to follow through, get things done, show up on time, act a certain way, etc., if you don’t first pave the way by example. 

Management is defined as the attainment of organizational goals in an efficient and effective manner through planning, organizing, leading, and controlling organizational resources.