Estimating is an art. It is not an exact science. These were two of the first truths I learned about estimating over thirty years ago. They still hold true today.

In disaster restoration, most negotiations occur between the contractor’s estimator or project manager and the insurance adjuster. The negotiation tends to be adversarial in nature, and generally ends with one of the parties feeling like they were cheated or taken advantage of.

I was recently asked to speak at a regional claims conference. Two days later, I was uninvited. The reason? I have an adjuster’s license.

In baseball, a team working together will always prevail over great players working alone. 

Every restoration contractor seems to know an insurance agency can be a good source for referrals. Most marketers have noticed marketing to insurance agencies is becoming less productive over time. The good news is – there is a way to reverse the trend by understanding how and why it is happening.

Expectations of restoration contractors have been changing for several years, and we are facing a tipping point where fast is no longer fast enough — real-time is all that matters.