In this episode of Ask The Expert, we discuss water damage restoration and the importance of training and education. Plus, learn how you can streamline your processes and procedures, improve efficiency and save time and money. Paul Silliman, Head of Sales and Customer Success of Clean Claims shares his passion for innovation, education and the power of advancing your business.

1. Training and Hands-On Learning: Emphasizes understanding the "why" behind tasks, not just the "how," and the value of in-field, hands-on training for technicians.
2. Documentation and Storytelling: Highlights the need for proper documentation to ensure payment, avoid delays and tell the story of each project for adjusters and customers.
3. Consistency and Onboarding: Importance of a step-by-step process for all technicians to ensure consistency across jobs and the challenges of integrating new technicians from different organizations.
4. Simplifying Processes and Customization: Making documentation and processes as simple as possible for field technicians and customizing processes to fit the specific needs of each company.
5. Leadership Oversight and Communication: Allowing leadership to monitor and adjust processes remotely, fine-tuning internal processes to improve communication with external parties and customizing the number of required photos and other documentation based on company needs.

This episode of Ask the Expert is brought to you by Clean Claims.