During many restoration jobs, some items are deemed a total loss, and the insurance company will pay for a replacement. Questions and problems can arise when the owner wants to keep an item they're actually getting money for to replace it. In this week's Ask Annissa video blog, she draws the line for you between what's OK for the owners to keep, and when you may need to contact the adjuster -- and how to handle it all.
Ask Annissa: How do you handle salvage items? (with video)
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