Ask Annissa: How do you handle salvage items? (with video)

During many restoration jobs, some items are deemed a total loss, and the insurance company will pay for a replacement. Questions and problems can arise when the owner wants to keep an item they're actually getting money for to replace it. In this week's Ask Annissa video blog, she draws the line for you between what's OK for the owners to keep, and when you may need to contact the adjuster -- and how to handle it all.

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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