Owner of Fire House Education and Industry mogul Annissa Coy shares some of the best ways to navigate the most important part of a pack-out: the emotional side.
Fire chasing in the restoration industry is a very hot topic, pun not totally intended. Chasing fires presents ethical issues, among other things. In this week’s video, Annissa has tips for how to get literally buried in fire damage restoration work without going on a single chase.
There are three things you need to work into every client experience, to wow them every time - and have them sing your praises on your customer testimonials.
In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.