Thank you for taking the R&R Fire Damage Restoration Quiz! Here are the answers!

1. It is okay to put items into an ultrasonic machine at any temperature.

1. True
2. False

2. A good profit margin for contents restoration is:

1. 10-15%
2. 25-31%
3. 50-57%
4. 65-72%
5. 75-79%

3. Through innovations in restoration technology, like XactContents, clients can become involved in the restoration process by:

1. Adding inventory information.
2. Adding images of damaged items.
3. Adding receipts and other information related to damaged items.
4. All of the above.

4. Which is not one of the four key components for removing contaminants from soft textiles?

1. Time
2. Manpower
3. Temperature
4. Mechanical Action
5. Concentration of Cleaning Agents

5. According to Annissa, what is the best way to handle a packout:

1. Pack boxes according to item weight.
2. Pack as quickly as you can, and worry about organizing later.
3. Pack according to what cleaning station the items will go to.
4. The clients should do the packing however they see fit.

6. When handling contents for a client who is a hoarder, you should never:

1. Pack things up quickly and take them to your facility to process yourself.
2. Create a game plan to help the client know what to expect.
3. Talk about the cleaning process.
4. Take the time to document everything you’re packing up.

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