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After decades of quiet avoidance, I recently found the courage to enter a public steam room. Finally, I was prepared to overcome adolescent memories of a sauna experience gone badly. 

I recently attended my first-ever security industry trade show, ISC West, which took place at the Sands Convention Center in Las Vegas March 24-26. The show, which connects security product manufacturers with integrators/installers/security officers, was encouraging on several levels. 

A year ago, I told a co-worker that Twitter was a fad. It would not last, I pronounced, because it was fluff and provided no clear benefit. Who cares where tweeters are eating lunch? 

Last week, I experienced a different kind of March Madness. I spent three days in Manhattan at meetings focused on e-media trends and developments. My head is still spinning. 

What have you done this week to inspire your customers and employees to be excited about your products or services? 

One of my favorite scenes from the 1995 film Braveheart takes place on the battlefield before the hand-to-hand combat takes place. In a rousing speech, Scotsman William Wallace challenges his troops to stay and fight. His words whip them into a frenzy. 

If forced to take a side, I would join the ranks of global warming skeptics.  

With 2009 ticking down, it would be so easy to reflect on the hardships our country has endured this year.

One of the benefits of my job is the ability to view construction projects in progress throughout the country. During a recent trip to Indianapolis, I took a few minutes to take in Marriott Place, a stunning downtown development slated for completion in February 2011.

The annual Remodeling Show took place in Indianapolis last week. I used the opportunity to poll contractors at the show, who were mostly from the Midwest.