The restoration industry is constantly evolving, with shifts in customer expectations and advancements in drying techniques. This article highlights the role of contractors, insurance relationships, and the myths surrounding the "three-day drying" rule.

After decades of embracing sustainable practices like drying in place, the restoration industry is poised to further reduce waste and improve efficiency, but alignment between insurers and contractors is the key to success.

The motivation paradigm is described as the reasons we do the things we do in the manner we do them. Over the years, I have taken the position that money does not motivate, nor is it necessarily an effective tool that creates desired outcomes. Appreciation ranks higher than money, believe it or not, when it comes to motivation, Lisa Lavender writes.