In the first article of this two-part series, we talked about difficult scenarios that arise when we are handling claims involving property owners, tenants, and others with shared responsibility in multi-family losses. In part two, we will take a closer look at the human element of handling specialty mold remediation cases.

Remediation. Mitigation. Abatement. All great words to use with our customers when describing how to eliminate their mold problem. We use all the knowledge gleaned through years of experience and education, reference standards of care, and talk about spore counts.

It was another warm and windy night in Southern California. As with any strong East wind event, we anticipated hearing about a small brush fire or two in the morning, so it wasn’t much of a surprise to hear about the one that kicked up about 20 miles away.