Entrepreneurs are everywhere. While this term has become synonymous with those who start their own business, the true definition is one who organizes and/or operates with an aversion to risk that hinders most.
A key understanding from the book is to recognize that millennials are not just a different generation but in many respect they are a different culture with unique methods of communication.
The difference between knowing what you should be doing and starting the process of achieving it is one step. Stepping forward does not guarantee that you will succeed, but standing still guarantees that you won’t.
Clarity and consistency in communication require the commitment of everyone in the organization, top to bottom - from the point of receiving a call for service to the completion of a project.