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Annissa Coy

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

Articles

ARTICLES

Ask Annissa: Helping Your Client De-stress after a CAT Loss

Annissa Coy

September 14, 2017

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In the chaos of CAT work, please don't forget the importance of reading your client and their emotions, and figure out ways to help them de-stress and cope with the situation.

Ask Annissa: Important Safety Reminders When Responding to CAT Losses

Annissa Coy

September 7, 2017

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Making sure you’re protecting yourself and your team, head to toe – inside and out.

Ask Annissa: Don't Let Your Client Jump Out of the Airplane Alone

Annissa Coy

August 17, 2017

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You are the parachute. You are the instructor. Set jobs up for success with your client from day one.

The Psychology of Odors

Annissa Coy

August 17, 2017

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In restoration, it is important you understand how to overcome tumaceous situations. Mastering the ability to remove an effluvious or fetid concern will turn you into an instant hero.

Ask Annissa: Packout for Success

Annissa Coy

August 3, 2017

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Annissa walks you through some of her tips and tricks for very successfully completing an on-site packout.

Ask Annissa: How to NOT Get Sued!

Annissa Coy

July 27, 2017

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Have you ever been accused of throwing out someone's non-salvageable items without their permission?

Ask Annissa: Handling Policy Limits

Annissa Coy

July 20, 2017

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There are ways to possibly get more things covered.

Ask Annissa: How Do You Handle a Difficult Adjuster?

Annissa Coy

July 12, 2017

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Annissa answers this week's question with a mix of tough love, reality, and strength.

Ask Annissa: A Question for YOU! {Watch & Answer!}

Annissa Coy

July 5, 2017

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Annissa is turning the tables this week... it's YOUR turn to answer a question for HER!

Ask Annissa: How do I communicate reasonable cleaning times with my team

Ask Annissa: Communicating Reasonable Cleaning Times with Team

Annissa Coy

June 21, 2017

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Do you feel like some members of your cleaning crew are taking too long to clean certain items?

View All Articles by Annissa Coy

Dry or Demolish? Navigating the Complexities of Wall Cavity Restoration

Unlocking Efficiency in Water Damage Restoration

Catastrophe Panel – Back to the Basics Part 1

Events

September 3, 2025

The Experience Convention and Trade Show

Join us in Las Vegas for The Experience Convention & Trade Show, the leading event for cleaning, restoration, and remediation pros, packed with hands-on demos, expert speakers, and high-impact networking. Happening September 3–5, 2025 at Caesars Forum—this is where the industry comes to learn, connect, and grow!