You get a call for a fire or water damage job and immediately head to the site to talk to the adjuster or the property owner. The person you talk to is blown away by your capabilities, your professionalism and your ability to take care of their problem. You begin working on the estimate, overjoyed by the fact that this job will make your quota for the month.
You cannot over-communicate with clients.
That principle is borne out time after time when restoration jobs become bogged
down by misunderstandings between the homeowner and the restoration contractor.
Whether an insurance restoration business is large or small, there is one factor that stands above all others in determining the health of that company: the ability of the business owners to manage cash flow.