Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

Not having textiles tested after a cleaning could expose people to a wide range of chemicals and health risks. This could, in turn, expose restoration contractors and insurance companies to considerable liability.

When it comes to fire restoration, most companies think the big money is in the reconstruction side of the loss. However, the contents part of the claim has two to three times the net profit margins and can be completed in a fraction of the time. So why is this part of the industry so underserved?