For several years now, I have been talking and writing about the restoration of expensive high-end handbags, and how insurance carriers should take note of this rapidly expanding resale market. 

Have you ever tried fixing your own electronics and appliances and ended up with extra parts? In the beginning of my career, I probably broke more electronic equipment than I ever repaired, but over the years I developed the skills needed to properly disassemble electronics and appliances as well as restore them to pre-loss condition. 

“You got that one!?” was my response after being told by Shannon Kasallis, owner of Integrity Contents, about a pack out at the Central Library in Phoenix. 

Over the last few years, contents cleaning and restoration has become an important service for restoration and remediation contractors to provide. Not only can it be profitable, it also offers contractors the opportunity to set themselves apart from their competitors.

Sometimes knowing what not to do can be the most valuable information a person, or in this case a business, can have in their toolbox. It’s like driving down a new road in the middle of the night and seeing a “Warning, Sharp Curve Ahead” sign. As you approach that curve, you are pretty grateful someone thought to put up a sign warning you to slow down.