Over the years, I have found three phrases, just a couple of words each, which are bad for a restoration or cleaning company. How bad can a phrase be? You might be surprised..

The restoration industry is unique. People can climb up in companies simply through hard work and dedication... no degree required. Here's one man's story of finding success, despite being a high school dropout.

Who you hang out with can mold and shape both your destiny, and the destiny of your company, so choose wisely.

LinkedIn has 350 million users and two new users every second, not to mention the fact that it is the number one social media outlet of choice for top executives.

Consider a perfectly executed job with an empty sports drink bottle left on the window sill, or a repair that had wire snippets left on the floor.

I believe that part of success both personally, professionally, as well as individually and collectively as a company is doing the “right thing” and feeling good about what you do.  

Don’t let the “app for that”allow you to lose sight of the basics.

Business development in the field of restoration can be challenging for a variety of reasons.

The art of interviewing the customer is a critical skill for the professional restorer. 

I marvel at the evolution of our industry over the last couple of decades. I believe we are operating in a time of great opportunity.