You cleaned it, it got ruined further, now you have to figure out who's going to pay for a replacement.

In her 50th video column for Restoration & Remediation, Annissa Coy tackles a tough situation that can arise between you and the insurance company.

During many restoration jobs, some items are deemed a total loss, and the insurance company will pay for a replacement. Questions and problems can arise when the owner wants to keep an item they're actually getting money for to replace it.

This week, Annissa is talking about the importance of good communication.

Annissa gives tips on getting testimonials from clients to help promote your business.

You have to understand how to build relationships with people. 

If you're new to restoration, getting work is a challenge.

The right packing materials can make all the difference in the world when it comes to eliminating damaged contents and boosting productivity.

A chem sponge can be used much longer than you think.

When a homeowner has had a fire or has 2 feet of water in their basement, the last thing they want from a restoration contractor is to be sold.