How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Xactly byGTE finds and places talent – from technicians to executives – with restoration companies of all sizes. In this episode of Ask the Expert, Gregg Taylor, managing member, speaks to the unmet expectations of candidates and employees. He makes the case for rethinking recruiting and retention strategies, and offers best practices for businesses.

Barry Rice, CSP, reviews successful methods for preventing hand injuries, one of the most common injuries in restoration work. He provides advice on choosing the right glove and glove training implementation.

With flashy new software systems and other digital solutions brought to market seemingly week in and week out, how do you filter through the options, incorporate a new platform into an existing system and settle on the right package that will set your company up for the future growth you are working so diligently toward? Here are five suggestions from Josh Bachman of Violand Management Associates.

We find thought leaders in every industry — health care, technology, professional cleaning, facility management and, of course, the restoration industry. But have you ever wondered how these people became “thought leaders”? Here, Robert Kravitz shares the importance of thought leadership along with five common steps in the journey to becoming a thought leader.

The 2022 Experience Conference & Exhibition is taking place April 6-8 at the Duke Energy Convention Center in Cincinnati. In this episode of Ask the Expert, Larry Cooper offers a sneak peek of the upcoming cleaning and restoration event.

In part six of the 7 Lessons Learned from $500 Million in Restoration Transactions series, Gokul Padmanabhan discusses the power of a strategic buyer who looks beyond your financial statements to the full potential of your business.

“Today’s restoration software helps users estimate and manage recovery projects more efficiently than ever. This new technology is awesome, but the most important thing to remember is all software relies on good data entry, as garbage data in will result in garbage data out,” Thomas McGuire writes.

This practice is very common in many industries. Remember when you booked a plane ticket and were kept in the loop with little to no human interaction about everything from gate changes to check-in reminders to delays? What about the time you scheduled the cable guy to come out for an internet outage, and received automated texts and emails with updates?