This is probably one of the biggest challenges of being in business - how to hire, keep, train and motivate employees.

A frustration shared by many restorers is inventory control. You wake up one morning and all the extension cords are gone, an air mover goes missing, a dehumidifier gets left on a job site. 

I would like to suggest that you consider asking the following five questions of all of your current and future jobs.

While working with clients earlier this month, I began thinking about the reasons behind creating surveys to find out if employees are satisfied with their jobs.

Were you ready? And are you ready for the next catastrophic (CAT) event? Whether it is more frozen pipes to come, a flood or hurricane, we need to be ready. We need to be ready to handle high call volumes and respond. 

Project management is defined as the discipline of planning, organizing, securing and managing resources to bring about the successful completion of specific project goals and objectives.

Trust is critical in your business - you must have trust within your company in order to be successful. It takes a long time to build up trust and it takes a New York second to lose it!

“The GPS component is literally a component of a business solution.”

All too often we find ourselves in the middle of the daily grind of our business. We can easily find ourselves driving our business by looking in the rear view mirror. Wouldn’t you prefer to drive your business by looking through the windshield and glancing in the rear view mirror?

The industry playing field has changed, is changing and will continue to change.