ATI Restoration, the largest family-operated restoration firm in the U.S., acquired ProCare Solutions and Lang Restoration & Construction at the end of 2021. This Ask the Expert episode brings leaders from all three businesses together to share both acquisition stories and lessons learned.

“Identifying potential future leaders, mentoring their development, and building a bench of talent for the future is paramount. The degree to which the new consolidated organizations succeed will be determined by the quality and cohesiveness of their leadership at all levels,” Norris Gearhart writes.

Insurance agents get many marketers and salespeople through their doors every day, and they are all saying and doing the same thing. Be different. Be authentic. Be a trusted advisor. 

Scott Harding is provincial manager of S.A.H Disaster Restoration Services, Vancouver Trauma Cleaning, and BC Trauma Cleaning Group, serving British Columbia. In this episode of Ask the Expert, he talks about the grind behind his company’s growth, including the long hours and wearing of many hats. He shares his journey from laborer to leader and his approach to keeping up with the times.

The problem the vast majority of business owners face is that the mere thought of having to make sales calls is not fun and often we miss the trivial details required for success. Scaling a business involves three fundamental elements: Exceptional lead generation, lead conversion and client fulfillment. Market research requires constant work, but is key to sales success.

Aramsco is hosting its NeXus 2022 conference and trade show March 28-29 at The Mirage in Las Vegas. In this episode of Ask the Expert, Richard Michaelson shares what attendees can expect.

In this episode of Ask Annissa, Annissa Coy responds to the following message: “My customer is asking me for a guarantee of my work and for the removal of odor. … I don’t know how to answer this.” 

Julie and Tony Roberts’ SERVPRO franchise in Henderson, Ky., is directly involved with CAT restoration work following the devastating tornadoes that touched down in December 2021, including one of the largest projects in the town of Mayfield, Ky.

In part five of the "7 Lessons Learned from $500 Million in Restoration Transactions" series, Gokul Padmanabhan discusses the letter of intent, must-have clauses and how to ensure your exclusive agreement with the buyer leads to a favorable transaction.

Jon Isaacson shares a story that points to the power of breathing fresh life into existing assets. “As we celebrate the dawn of a new year, perhaps this year isn’t as much about chasing what is new –manufacturing, remodeling, or accumulating – but discovering what is already there and putting the pieces together just a bit more concisely. The old new.”