Most people would answer the question posed in the title by saying, “Whoever’s doing the business development in the company.”

One of the first boundaries is the rules that apply to the employees must also apply to the owner.

While you might not think that the restoration and remediation industry is synonymous with women, this industry is rich with them – and rich with them in impactful and standout positions.

When asked, most contractors will tell you that they are the best contractor in their market place.

I would suggest to you that the No. 1 thing you need to do now and forever more, is to make a profit on the total amount of work that you do.

A Grand Canyon white water rafting guide will tell you, “You are primarily responsible for your own survival.” And if you own a company, you are the person that must be primarily responsible for the survival of your business.

I cringed when I heard my client say “we are not following the S520” as he was complaining about being mistreated by a claims adjuster on a job.

Anything having to do with production qualifies for education. Whether it’s estimating or working in the field, education is available.

After reading the title, you might be wondering what all this has to do with health and safety? Well, we want to avoid all three of these things, or at least put them out of our minds for now.

You might not think the insurance restoration contractor has much in common with Best Buy, you know, the giant chain that sells electronics, appliances and digital devices. But I see some disturbing similarities.