There’s something about this industry that I truly believe is unique to restorers. It’s difficult for those who have known nothing but restoration to recognize, but for anyone coming in from the “outside,” you feel it as soon as you meet your first fellow restorer. 

It’s interesting how many topics related to restoration work come back to the necessity of understanding our clients. When you have a hoarding job, for example, it’s key to gain that person’s trust as quickly as possible.

Every entrepreneur whose business has grown to the point where they have people in roles managing others has a few individuals in their organization that are critical for success. These are the rock stars.