While recently checking my notes from the 2008-2009 meltdown, I reviewed some thoughts that I’d put together then as to what changes would be needed to help clients make it through the aftermath of that economic downturn. The prime directive was to stay “profit focused.”

Earlier this year, as organizations began to grapple with the scale and scope of the COVID-19 crisis, cleaning and restoration work began ramping up in some critical, highly trafficked facilities in an effort to stem the spread of the virus. 

The restoration industry is always evolving and changing. Businesses seem to come and go at a pretty fast pace, both independent companies and franchises included. 

Tens of thousands of U.S. businesses are gearing up to reopen after being closed down for months, but do they really need to hire a professional to perform deep disinfection services prior to reopening?

It’s a tale as old as time. A customer’s home has suffered a disaster that needs immediate attention. Your team arrives quickly and diligently works to make the home good as new. The customer is ecstatic with the work . . . until the invoice arrives. 

The first two articles in this four-part series on Emotional Intelligence (EQ) (part I, part 2) introduced the overall concept and explored the characteristics that are widely believed to make up what is termed “personal competence”—our ability to stay aware of our emotions and manage our behavior and tendencies.