Annissa Coy answers a question she’s never been asked before: “Would you ever use clean bric-a-brac heavy clean, high density line item…?” In her response Coy shares her approach to efficient billing.

Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

The California Debt Collection Licensing Act (“DCLA” SB 908) takes effect on January 1, 2022. Here, Ed Cross, 'The Restoration Lawyer,' explains what this means for restoration contractors.

Inevitably, if you are a restoration company, sooner or later you will run into situations where the adjuster won’t pay for work you completed or only a fraction of what you have estimated the cost to be. In these situations, restorers have a few options, which depend in large part as to how far you’re willing to go, how much you’re willing to spend and if the risk is worth the reward.

To pay homage to an eventful 2021 and help restorers ring in a prosperous 2022, R&R decided to go beyond the standard year-in-review piece. We asked leaders from across the industry to share what they consider strengths, weaknesses, opportunities and threats. With those perspectives, we curated a comprehensive, long-form collection of restoration industry SWOT analyses for your exploration.

In this episode of Ask Annissa, Annissa Coy answers a common question she feels passionately about: Should restorers work with insurance adjusters, or ignore them and work solely with the insured?

By being proactive and educating property owners about the risks of dishonest engineering and insurer fraud, you can help defend your clients from unethical claims professionals, Jack Hanks and Doug Quinn write. This will help ensure fair insurance markets where policyholders suffering a loss have the best chance for an honest claim and a smoother process of rebuilding their property. When this happens, the consumer, the restoration professional and the insurer win.

JP Korpi, a public adjuster and founder of K-Factor Advocates, offers perspective on how restoration contractors and adjusters can work together in the interest of policyholders.

As contractors move from pen and paper to digital documentation they’re left wondering what happens to the data they share. Kelly Ruane Melchiondo, a construction attorney with expertise in data privacy and security, answers commonly asked questions.