One gloomy morning in 2010, major water damage inundated an upscale Los Angeles residence owned by an unscrupulous and wealthy entrepreneur. He contacted a prominent restoration contractor and signed a generic Work Authorization which did not specify the scope of work or the price.

Customer calls you to dry the structure and fix the leak. While you’re working, you happen to miss some water that has found its way down to the baseboard. Whoops.

No matter your relationship with the homeowner, the adjuster or the insurance company, your relationship with the mortgage company is likely to be a competition of adverse interests, but try to keep it from becoming personally hostile.

Looking for a new source of revenue in your restoration business? Consider going into the self-performed roofing business.

We have been answering a lot of questions about bailees insurance lately.

Guilty by suspicion. No, it’s not just a Robert DeNiro movie from 1991. In fact, when it involves your business and the insurance industry, it can lead to a whole lot of trouble.

When asked, most contractors will tell you that they are the best contractor in their market place.