Listening carefully and communicating with clarity create a better process for all parties and help avoid issues.

Sharing lessons that have served well when it comes to running a restoration business and other ventures.

First offering will be a water restoration technician certification.

BNP Media adds trade show that specializes in hands-on learning. 

This edition of Ask Annissa addresses when, how and what to train for at your restoration business.

A recovering micromanager explains why giving up control actually makes you, and your team, stronger.

Students can take the courses either online or at NORMI's facility in Sunrise, Florida.

Learning from experience is one of the best forms of training.

Charlie Horn, president of Paul Davis of Louisville, experienced a kitchen fire that sent him to hospital and left his family outside of their home for weeks. The incident made him rethink his approach to dealing with homeowners.

Certification is available at the end of the four-day course.