Charlie Horn, president of Paul Davis of Louisville, experienced a kitchen fire that sent him to hospital and left his family outside of their home for weeks. The incident made him rethink his approach to dealing with homeowners.
Larry Cooper, executive director of the Experience, shares what to expect at this year’s event, taking place Sept. 7-9 at the Caesar’s Forum Conference Center. Cooper explains why the Experience is more than catchy name. It reflects the convention’s educational philosophy.